FAQ's

How can I contact Kheart Shop Support Team?

Please, if you have any questions,issues or inquiries send us an email to:
support@kheartshop.com
We will be glad to answer your questions.

How long does it take to recieve my orders?

Orders are processed within 5~10 business days (Monday-Friday) once your payment has been cleared. And transit time is typically to:
Nort America: 10~30 business days
Asia: 7~20 business days
Mexico: 18~25 business days
Other Countries: +40 business days

*During Holidays, delivery time may take a bit longer than normal - but please be patiend, you will surely get your items!♥

Where can I track my number?

You can track your order here: http://17track.net/ , or https://www.aftership.com/track and once your package is in your country must be able to track it in your respective country post web.

Do you accept returns?

Only on certain situations.
But we can replace items if they arrive to you defective or damaged.

Any request for replacements of merchandise must be requested within 7 days of receipt of your order. You may only exchange for the same tot
If this is your situation send and email to: support@kheartshop.com
We will be happy to help you.

My order is wrong or something is missing, what should I do?

I'm Sorry! We're happy to help fix this, contact customer service: support@kheartshop.com

Is this website secure?

Absolutely!
We appreciate your trust and understand how importan is for our customers to shop in a safe environment. When you shop on www.kheartshop.com , your information is encoded using Secure Socket Layer (SSL) encryptation technology. Its the most advanced customer security technique available on the web.

Do you accept Worldwide customers?

Of course we do! Some countries might be restricted as: Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk Regions, we cannot provide service to those areas.