FAQ's

How can I contact Kpop Cloud?

Please, if you have any questions send us an email to:
contact@kpopcloud.com
We will be glad to answer your questions.

How long does it take to recieve my orders?

Orders are processed within 5~10 business days (Monday-Friday) and transit time is typically to:
Nort America: 10~30 business days
Asia: 7~20 business days
Mexico: 18~25 business days
Other Countries: +40 business days

*During Holidays, delivery time may take a bit longer than normal - but please be patiend, you will surely get your items!♥

Where can I track my number?

You can track your order here: http://17track.net/ , and once your package is in your country must be able to track it in your respective country post web.

Do you accept returns?

No, Im sorry.
But we can replace items if they arrive to you defective or damaged. Any request for replacements of merchandise must be requested within 7 days of receipt of your order. You may only exchange for the same item and same size.
If this is your situation send and email to: contact@kpopcloud.com
We will be happy to help you.

My order is wrong or something is missing, what should I do?

I'm Sorry! We're happy to help fix this, contact customer service: contact@kpopcloud.com 

Is this website secure?

Absolutely!
We appreciate your trust and understand how importan is for our customers to shop in a safe environment. When you shop on www.kpopcloud.com , your information is encoded using Secure Socket Layer (SSL) encrytation technology. Its the most advanced customer security technique available on the web.

Do you accept Worldwide customers?

Of course we do!

Have any other questions?

Contact us! - contact@kpopcloud.com