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COVID-19

Hello~💖

With the ongoing situation around COVID-19, we wanted to share an update with you. These are uncertain times, but we are sure about one thing: putting the health and safety of our team and our customers first is key.

We are doing everything we can to ensure the continued sanitization of all our products and facilities. Our team is committed to staying healthy, and helping our customers stay healthy, too.

We apologize for any delays in getting your order to you. Production or shipping may be impacted by global issues beyond our control, and cause a bit of a wait.

Our shop is running normally, there may be some delays while we work hard to get your packages out to you!

Due COVID-19 as you may know Korea Post isn't able to send to all the countries all over the world by K-Packet due the lack of aircraft or because other countries goverments have a suspension about get packages from overseas or certain countries.

💙Until now, we're able to send packages normally to: USA, Canada, Germany, Russia, Malaysia, Vietnam, United Kingdom, China, Thailand, and Hong Kong, Italy and Philippines.

🧡To other countries:
Our system keeps track of every order placed, so there is no need to check in over fears that we have overlooked your package. If you placed an order (and selected Standard Shipping) and received a confirmation email, we have your order and it will be packed as usual, just be a little patient please.

If you select Express Shipping for your item, you'll be able to get it within a week or less.

If you have placed an order that has not been shipped yet and if your country lift the suspension, we will send your order and add it to the list of countries with suspension lifted.

Also, if you don't want to wait more, you can upgrade your shipment to Express Shipping in HERE (if you ordered more than 2 items that may be heavy we will contact you since price may be different to you). We can send to any country by Express Shipping because these are private post companies and they have their own aircraft.

Important Note: If your country doesn't accept packages from Korea yet and you still want to buy from us, you can do it. We will hold your order until the suspension from your county is lifted and then we will send your package without problem.

Please note that post offices are closed over the weekend, so no status updates will be made at this time.

Thank you for purchasing, and for your patience! we appreciate it so much.
Stay healthy, wash your hands and use your mask properly.

Sincerely,

-KpopCloud Team

 

Updated on September 7th, 2020

*Hawaii, Guam, Alaska and Puerto Rico are temporarily closed.

List of countries with lifted suspension (by Korea Post). Countries marked with a Blue "V" and (O) at K-Packet Column accepts packages from Korea without problem.